HOW MUCH IS SHIPPING?
Shipping costs depends on your location and is shipped via UPS. Please see UPS daily rates to see how much shipping will be to your location.
*Please note: Shipping costs are exclusive of any import tax and duties which may apply to international orders in your country. For more information see below.
HOW LONG DOES SHIPPING TAKE?
We have two shipping options:
1) Ground Shipping: 4-7 business days to major cities, world-wide.
2) Express International Shipping: 2-4 business days to major cities, world-wide. (*Excludes the UK, Germany and Russia)
*Note: If your location is non-metro, the UK, Russia or Germany, your order will be sent via EMS and can take up to 14 business days to arrive. Express shipping to these locations is not available. There can be occasional customs or courier delays which may affect your delivery timeframe, which unfortunately are beyond our control.
Please allow for 1-2 working days from when your order is first placed to pick and pack your order.
Our cut-off time for same day dispatch is 3:00 PM, (Australian Eastern Standard Time) Monday - Friday.
Orders placed after 3:00PM AEST or during the weekends will be shipped the following business day.
Northern Hemisphere customers please note, this may mean that you are a day behind our team due to time zone differences. Please take note of this when considering delivery timeframes, especially for express orders.
WILL I GET A TRACKING NUMBER?
Once your order has been shipped, we send you an email containing a tracking number, which allows you to easily track the progress of your order. Please allow 48 hours from the time your order is first placed, until tracking information is made available.
As we ship orders Monday - Friday AEST, tracking details can only be supplied on weekdays.
WHAT IS OUR RETURNS POLICY?
You must request an exchange or return within 7 days of receiving our order.
The item(s) must be in original condition with the original packaging and all tags attached. Please note any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have makeup stains and/or garments that smell of perfume. The item/s must be returned to our warehouse before the refund or exchange is made.
ARE RETURNS FREE?
The shipping cost of returning item/s to The SYDNY for an exchange or refund are not covered or reimbursed by us. However, if you request an exchange, we will arrange to send the new item out to you. We understand that some international postage can be costly, we do not expect express shipping on returns.
HOW DO I ORGANISE A RETURN?
If you've met the above requirements, you may follow the instructions below:
- Email email@example.com your order number, item(s) to be returned, and reason why.
- Once you have received a Returns Authorization Number, go ahead and ship the package back to us.
- Once we have received the package in our warehouse, please allow 3-5 business days for your return to be processed.
WHERE DO I SEND MY RETURNED ITEM?
All items need to be received into our returns centre in Costa Mesa, California.
We will provide you with the full details when once your return has been authorized.
Please do not return any items before requesting a Returns Authorization Number.
HOW LONG WILL IT TAKE TO PROCESS MY REFUND?
Once we receive your return, please allow 3-5 business days for your return to be processed at our warehouse. We’ll send you an email when our team has processed your refund. PayPal and Credit Card refunds can take up to 10 business days to clear back into your account. Your refund can only be credited back to the original form of payment.
HOW LONG WILL IT TAKE TO PROCESS MY EXCHANGE?
Once we receive your return, please allow 3-5 business days for your return to be processed at our factory. We’ll send you an email once our team has shipped your exchange so you know it’s on the way.